PowerSchool Data Security Incident Notification

As you may be aware, PowerSchool – a software vendor used by Green Dot Public Schools (“GDPS”) – recently experienced a cybersecurity incident involving unauthorized access to certain information stored in the PowerSchool Student Information System (“SIS”). This incident affected personal information of students as well as staff with PowerSchool user accounts.

This notice provides details about the incident, actions taken, and resources available to help protect affected individuals. It also includes instructions for enrolling in complimentary credit monitoring and identity theft protection services.

What Happened?

• On December 28, 2024, PowerSchool identified a cybersecurity incident involving unauthorized acquisition of certain personal information.

• On January 7, 2025, PowerSchool notified GDPS that our cloud-based SIS environment was impacted.

• PowerSchool has confirmed that the breach was contained, and there is no evidence of ongoing malicious activity.

• The breach resulted from compromised PowerSchool credentials and impacted thousands of schools and districts nationwide.

• Green Dot Public Schools’ internal computer systems were not affected by this incident.

• PowerSchool is sending notification emails to affected individuals on GDPS’s behalf.

What Information Was Involved?

• For students: Name, contact information, date of birth, and Social Security Number.

• For staff: Name, job title, and contact information.

What You Can Do

Complimentary Credit Monitoring & Identity Protection

PowerSchool is providing complimentary credit monitoring and identity theft protection services through Experian. These services include:

• 24 months of credit monitoring

• Internet surveillance

• Identity restoration assistance

• $1 million identity theft insurance

Enrollment Steps

1. Enroll by July 31, 2025 (your activation code will expire after this date).

2. Visit Experian IdentityWorks to enroll.

3. Provide the activation code: CTYU949PRK.

For assistance with enrollment, contact Experian’s customer care team at 833-918-9464 and provide engagement number B138812.

Steps to Help Protect Your Child’s Information

Monitor Account Activity

• Regularly review account statements for any unusual activity.

• Report any fraudulent activity to your financial institution, law enforcement, and the Federal Trade Commission (FTC).

Check for a Credit Report

• Request a manual Social Security number search from the three major credit bureaus for minors.

• Report any fraudulent accounts immediately.

• Report misuse of a minor’s identity to the FTC at identitytheft.gov.

Place a Security Freeze

A security freeze can prevent unauthorized accounts from being opened in your child’s name. Contact the three major credit bureaus to place a freeze:

• Equifax: www.equifax.com | 1-888-378-4329

• Experian: www.experian.com | 1-800-831-5614

• TransUnion: www.transunion.com/get-credit-report | 1-833-799-5355

Place a Fraud Alert

A fraud alert warns creditors to verify your identity before opening new accounts. Contact any of the three bureaus to request one. More information is available at AnnualCreditReport.com.

Additional Free Resources

For guidance on fraud alerts, security freezes, and identity theft prevention, contact:

• Federal Trade Commission (FTC)

  • consumer.ftc.gov

  • 877-438-4338

  • 600 Pennsylvania Ave, NW, Washington, DC 20580

Green Dot Public Schools Response

We understand that this incident has raised concerns, and we sincerely regret the impact it may have caused. Green Dot Public Schools remains committed to ensuring the privacy and security of our community.